MISSED APPOINTMENT & CANCELLATION POLICY
Here at Warman Physio we book our clients individual appointments. When you schedule an appointment we book it for you – and no one else. We do not double book and do our best to be ready for your appointment start time. As a result, the therapists request you hold and arrive on time your scheduled appointments.
Often the public is not aware that the therapists only receive payment when they deliver a service. This means a missed appointment or a short-notice cancellation results in not being able to provide the space to other clients seeking services, but does end up being costly to the therapists themselves.
Keeping this in mind, our cancellation policy is as follows. If a client does not show-up for their appointment, or a minimum 24 hours’ notice is not provided, the client is responsible to pay the full cost of the treatment that was scheduled. This policy pertains to all third party payers as well, and the cost of the appointment will be paid by the client.
We have several ways to be reached to be notified of cancellation including phone and e-mail. Should the clinic not be notified prior to the 24-hour notice period and leaving a message, the policy will be held.
NOTE – we understand that extenuating circumstances can and do arise even for those that are the best prepared. Your therapist may make an exception to the above policies on those rare occasions.